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Cancellation and Refund Policy
Last updated 21st October 2026
Your statutory consumer rights are not affected by this policy
Cancelling an order
If you need to cancel an order, please contact us as soon as possible at hello@uncledanssauces.co.uk.
If your order has not yet been dispatched, we will do our best to cancel it and issue a refund.
For online purchases, cancellation rights can apply for up to 14 days after delivery, subject to legal exceptions. Some goods may be excluded from cancellation rights depending on their nature and condition.
Food products
For hygiene and food-safety reasons, we cannot accept returns of products that have been opened, used or had their seal broken unless they are faulty, damaged or incorrect.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or is not what you ordered, please contact us as soon as possible.
Please include:
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your order number
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a brief description of the problem
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photographs of the item and packaging where possible
Where appropriate, we will arrange a replacement or refund.
Your rights in relation to faulty or misdescribed goods are protected by UK consumer law.
Refund
Approved refunds will be returned to the original payment method.
Please allow a few days for the refund to appear, depending on your bank or payment provider.
Delivery charges
Where a refund is due because an item is faulty, damaged or incorrect, we will also refund any applicable delivery costs.
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